FAQ

• NON-RETURNABLE/ FINAL SALE : Due to hygiene reasons ALL jewelry is final sale and non-eligible for return or exchange. We are committed to keeping everyone safe and for that reason items cannot be exchanged once received. 

 

• JELWEY CARE - We are committed to curating quality durable jewelry that's tarnish resistant, however we encourage that you keep from chemicals to ensure longevity. 

 

• SHIPPING & DELIVERY : Chosen Charms offers hand made products on select items that take sometimes takes 2-3 days to make so please keep this in mind when your order is processed. Shipping times also may vary due to unpredictable times with COVID-19. Please allow 7-14 business days to receive your order

 

• ISSUES WITH YOUR ORDER WHEN RECEIVED : If an item you purchased is damaged when received or any other questions please contact us at shopchosencharms@gmail.com We will arrange an exchange if needed and answer any other concerns.